Returns &
refunds.

Before you order

All sales are final and orders cannot be cancelled once confirmed. Please review your size, colour, delivery address and order details carefully before completing checkout.

Return or exchange requests

If you receive an incorrect or damaged item, or need to request a size exchange, email hello@iwadira.com within 24 hours of delivery with your order number and, where relevant, clear photographs. Items must be unworn, unwashed and in their original condition with tags attached.

Made-to-measure or altered pieces cannot be returned. Sale items are eligible only when IWÁDIRÀ has sent the wrong item. Size exchanges are considered at our discretion and are subject to availability.

Because our cloth is dyed by hand, small variations in shade and pattern placement are part of the garment’s character and are not faults.

Sending an item back

Please wait for approval and the return address before sending anything. The customer is responsible for return delivery costs for a size exchange or other approved exchange. Original shipping charges are non-refundable.

Refunds

Where a refund is approved, it will be issued to the original payment method after the returned item has been received and inspected. Nothing in this policy limits any rights available to you under applicable consumer law.

Need help?

We aim to reply to customer-care emails within 24–48 hours.